Player Support
If you’re experiencing any issues, we hope you’ll find the answer here. If the problem persists, don’t hesitate to get in touch with us immediately.
Support topics
An Ad Is Inappropriate or Causing Concern
🔧Technical Issues
My game won’t load or is stuck loading. First, try refreshing the page – this fixes it more often than you’d think. If that doesn’t work:
Make sure your browser is up to date (KIXO9 Games works best on the latest version of Chrome, Firefox, Safari, or Edge)
Try clearing your browser’s cache and cookies
Check your internet connection — some games need a stable connection to load properly
Try a different browser to see if the issue is browser-specific
Still stuck? Contact us and let us know which game and browser/device you’re using so we can look into it.
This is usually related to your device or connection rather than the game itself. Try closing other browser tabs or apps running in the background, and make sure your browser is updated. If it keeps happening on a specific game, report the issue so we can investigate.
Check that your device isn’t muted and that the game’s in-game sound settings (if any) are turned on. For graphics issues, try refreshing the page or switching browsers – this is sometimes a compatibility issue with older browser versions.
A game won’t work on my browser. KIXO9 Games is built to work on modern browsers. If a specific game isn’t working, let us know which game, browser, and device you’re using – some older or less common browsers may not support every game on the platform.
Found something broken? We want to know. When reporting a bug, it helps a lot if you can include:
- Which game you were playing
- What happened (be as specific as you can)
- What device and browser you were using
- A screenshot, if you have one
The more detail you give us, the faster we can track it down and fix
🔑Account Help
Click “Forgot Password” on the login screen and follow the instructions sent to your email. If you don’t see the email within a few minutes, check your spam folder before reaching out to us.
Double-check your email and password are correct, and that Caps Lock isn’t on. If you’ve forgotten your password, use the “Forgot Password” link above. Still can’t get in? Contact us with the email address associated with your account.
You can update your email, username, or password from your Account Settings page once logged in. If you’re having trouble making a change, reach out and we’ll help directly.
You can request account deletion from your Account Settings, or by contacting us directly. Once deleted, your account information will be removed in line with our Privacy Policy.
Accounts are typically restricted for violating our Terms and Conditions – most often cheating, harassment, or abuse of the platform. If you believe this happened in error, contact us and we’ll take a look.
🙋Requesting a New Game
Got a game you’d love to see on KIXO9 Games? We’re always looking for good ones. Submit a game request with the game’s name and why you think it’d be a great fit – we read every suggestion, though we can’t guarantee every request makes it onto the platform.
🚩 Reporting Inappropriate Content/Behavior
If you come across content or behavior from another user that violates our Terms and Conditions – harassment, inappropriate usernames, abusive comments, or anything else that doesn’t belong here – please report it right away.
include as much detail as you can (username, game, and what happened) so we can review it quickly. We take these reports seriously and will take action where needed, which may include removing content or restricting accounts.
📢Ads and Site Performance
Ads help keep every game on KIXO9 Games free to play, with no paywalls. See our Privacy Policy for details on how ad personalization works and your choices around it.
Let us know right away. Contact us with details on which game/page it appeared on and what the ad was, and we’ll investigate with our ad partners.
Try refreshing the page or clearing your browser cache. If the issue continues, let us know which game and device you’re using.
Still Need Help?
Can’t find the answer you’re looking for? Not a problem, just reach out to us directly! You can find all our contact details below:
💬Contact Us
Email Support
Reach out to us directly via our email address:
Response Time Expectations
We try our best to answer all of our visitor’s questions and concerns as soon as we can. But still give us 3 to 5 business days to get back to you.
Social Media Support Channels
You can also get a hold of us on our social media channels:
📋Community Guidelines
Our community guidelines are simple:
- Be respectful – no harassment or abuse, no inflammatory language, civil disagreements
- Keep it appropriate – no sexual content, no graphic violence, and no disturbing images
- Play fair – no cheating, no exploiting bugs, no manipulating leaderboard scores